Extractions Auto Detailing & Ceramic Coatings seeks to provide the best detailing service experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services.

By scheduling any service with Extractions you hereby agree to all terms listed on said agreement.

Terms & Conditions

Extractions Auto Detailing & Ceramic Coatings

Serving Newport News, Williamsburg, Hampton, Yorktown & Norfolk, VA

1. Booking & Payments

When booking online, your card will be authorized for the full amount of your selected service. This means a temporary hold will be placed on your card, but you will not be charged until the service is completed.

Once your detailing service has been rendered, the full payment will be processed using the authorized funds.

Please note: Final pricing may vary based on the vehicle’s condition, type, and your location. All listed prices are starting prices.

2. Cancellation & Rescheduling

You may reschedule or cancel your appointment at least 24 hours in advance without penalty.

Cancellations made less than 24 hours prior to your appointment will result in forfeiture of your deposit.

No-shows will be charged the full deposit amount and may be required to prepay future appointments in full.

3. Preparation for Service

Please remove all personal belongings from the vehicle, including glove box, center console, door pockets, and trunk areas.

Extractions Auto Detailing is not responsible for any lost, damaged, or stolen personal items left in the vehicle.

If the vehicle is excessively dirty (e.g., pet hair, mold, vomit, heavy stains), additional charges may apply. We will inform you before proceeding.

4. Service Limitations & Conditions

Our services are performed to the best of our ability within the limitations of the vehicle's condition.

Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before we arrive.

We do not guarantee 100% stain removal or paint correction if damage is too deep or permanent.

Waxes, sealants, or ceramic coating performance is dependent on proper maintenance. Instructions will be provided after application.

Exterior black or grey, textured or smooth trim pieces may be beyond restoration and may have to be replaced.

5. Weather Policy (for Mobile Service)

In the event of inclement weather (rain, snow, freezing temperatures), your appointment may be rescheduled.

We will contact you as early as possible to coordinate a new time.

If you have access to a garage or covered area, please let us know—it may allow the appointment to continue.

6. Payment Policy

The remaining balance is due immediately after service completion, payable via:

Cash

Credit/Debit Card

Zelle / Cash App / Venmo

Failure to pay in full on the same day will result in a 10% late charge accrued each day if left unpaid.

Ceramic coating clients may be required to pay the balance before service begins.

7. Satisfaction Guarantee

We take pride in our work and aim for 100% satisfaction.

If you are unhappy with any part of your service, please let us know before we leave the site so we can address the issue immediately.

8. Liability Waiver

By booking with us, you agree that Extractions Auto Detailing & Ceramic Coatings is not liable for:

Pre-existing damage to paint, trim, fabric, or electrical components.

Damage resulting from improper prior repairs, poor aftermarket installations, or manufacturer defects.

Any mechanical or electrical issues that may arise during or after detailing.

9. Right to Refuse Service

We reserve the right to refuse or cancel service for any reason, including:

Unsafe work conditions

Disrespectful behavior

Vehicles beyond our scope (e.g., biohazard level contamination)

By booking an appointment, you agree to these terms and conditions.

Thank you for choosing Extractions Auto Detailing & Ceramic Coatings.

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