MOBILE · HAMPTON ROADS, VA

TERMS & CONDITIONS

Interior restoration, paint correction, and ceramic coating protection — wherever your vehicle is parked.

Extractions Auto Detailing & Ceramic Coatings seeks to provide the best detailing service experience. We would like to take this opportunity to thank you for considering our services and point out some of the terms and conditions of our business criteria. We hope you will find these policies listed below helpful and informative in explaining the extent of our auto detailing services.

By scheduling any service with Extractions you hereby agree to all terms listed on said agreement.

Terms & Conditions

Extractions Auto Detailing & Ceramic Coatings
Serving Williamsburg, Yorktown, Newport News, Hampton, Chesapeake, Suffolk, Virginia Beach, Portsmouth, & Norfolk VA

1. Booking & Payments

When booking online, your card will be authorized for the full amount of your selected service. This means a temporary hold will be placed on your card, but you will not be charged until the service is completed.
Once your detailing service has been rendered, the full payment will be processed using the authorized funds.
Please note: Final pricing may vary based on the vehicle’s condition, type, and your location. All listed prices are starting prices.

2. Cancellation & Rescheduling

You may reschedule or cancel your appointment at least 24 hours in advance without penalty.
If you cancel less than 24 hours before your appointment or fail to show up, the full amount on hold may be partially or fully charged to compensate for the reserved time slot.
Repeated late cancellations or no-shows may result in losing the ability to book future appointments.

3. Preparation for Service

Please remove all personal belongings from the vehicle, including glove box, center console, door pockets, and trunk areas.
Extractions Auto Detailing is not responsible for any lost, damaged, or stolen personal items left in the vehicle.
If the vehicle is excessively dirty (e.g., pet hair, mold, vomit, heavy stains), additional charges may apply. We will inform you before proceeding.

4. Service Limitations & Conditions

Our services are performed to the best of our ability within the limitations of the vehicle's condition.
Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before we arrive.
We do not guarantee 100% stain removal or paint correction if damage is too deep or permanent.
Waxes, sealants, or ceramic coating performance is dependent on proper maintenance. Instructions will be provided after application.
Exterior black or grey, textured or smooth trim pieces may be beyond restoration and may have to be replaced.

5. Weather Policy (for Mobile Service)

In the event of inclement weather (rain, snow, freezing temperatures), your appointment may be rescheduled.
We will contact you as early as possible to coordinate a new time.
If you have access to a garage or covered area, please let us know—it may allow the appointment to continue.

6. Payment Policy

The remaining balance is due immediately after service completion, payable via:
- Cash
- Credit/Debit Card
Failure to pay in full on the same day will result in a 10% late charge accrued each day if left unpaid.
Ceramic coating clients may be required to pay the balance before service begins.

7. Satisfaction Guarantee

We take pride in our work and aim for 100% satisfaction.
If you are unhappy with any part of your service, please let us know during your inspection & before we leave the site so we can address the issue immediately.

8. Liability Waiver

By booking with us, you agree that Extractions Auto Detailing & Ceramic Coatings is not liable for:
- Pre-existing damage to paint, trim, fabric, or electrical components.
- Damage resulting from improper prior repairs, poor aftermarket installations, or manufacturer defects.
- Any mechanical or electrical issues that may arise during or after detailing.

9. Right to Refuse Service

We reserve the right to refuse or cancel service for any reason, including:
- Unsafe work conditions
- Disrespectful behavior
- Vehicles beyond our scope (e.g., biohazard level contamination)

10. Privacy & SMS Communications:

By providing your phone number through our website or contact form, you consent to receive SMS messages from Extractions Auto Detailing & Ceramic Coatings related to your service inquiries and appointments. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for help. We do not sell or share your information with third parties.

By booking an appointment, you agree to these terms and conditions.
Thank you for choosing Extractions Auto Detailing & Ceramic Coatings.

Ceramic Coating Warranty — Terms & Conditions

Extractions Auto Detailing & Ceramic Coatings

1. Warranty Eligibility

Ceramic coating warranties are available on select service packages only. The Preserve (1-Year) package does not include a warranty. The Investment (3-Year) includes a 1-year conditional warranty. The Signature C6 Package (C6 Ceramics 10-Year) includes a 3-year conditional warranty. Warranty coverage begins on the date of completed service.

2. Conditions of Coverage

All ceramic coating warranties offered by Extractions Auto Detailing & Ceramic Coatings are conditional warranties. To maintain active coverage, the vehicle must receive an annual maintenance wash performed exclusively by Extractions for each year of the warranty term. Failure to complete the required annual maintenance wash at our facility will result in automatic termination of warranty coverage without refund or remedy.

3. What is Covered

Subject to the conditions outlined herein, Extractions warrants that the applied ceramic coating will retain its protective hydrophobic properties for the duration of the applicable warranty term under normal use. Coverage includes defective application and premature coating failure directly attributable to the service performed by Extractions.

4. What is Not Covered

This warranty does not cover and Extractions accepts no liability for damage or coating failure resulting from any of the following:
- Use of automatic, brushed, tunnel, or touchless car washes
- Rock chips, scratches, abrasions, or paint damage caused by road debris, accidents, or third parties
- Improper washing, drying, or detailing techniques performed after service
- Bird droppings, tree sap, insect residue, industrial fallout, or environmental contaminants left on the surface for an extended period
- Pre-existing paint defects, clear coat failure, or surface issues present prior to coating application
- Bodywork, repainting, or paint modification performed after coating application
- Use of harsh chemical cleaners, abrasive compounds, or products not approved for ceramic coated surfaces
- Normal wear, UV degradation, or weathering beyond the product’s rated protection period
- Neglect or failure to follow the care instructions provided at the time of service

5. Warranty Claims

All warranty claims must be submitted within 30 days of the customer first observing the issue. To initiate a claim, the customer must contact Extractions directly, provide proof of original service, and schedule an in-person inspection at our facility. Extractions reserves the right to inspect the vehicle and make the final determination as to whether a claim falls within warranty coverage. Approved claims will be remedied at Extractions’ sole discretion by re-application of the coating to affected areas or issuance of a service credit. Extractions’ maximum liability is limited to the value of the original service performed.

6. Limitations of Liability

Extractions Auto Detailing & Ceramic Coatings shall not be liable for any indirect, consequential, incidental, or special damages arising from a coating failure or warranty claim, including but not limited to vehicle repainting costs, diminished vehicle value, or loss of use. This warranty does not affect any statutory rights you may have under applicable law.

7. Non-Transferability

Ceramic coating warranties are non-transferable and are valid for the original vehicle owner only. Warranty coverage is automatically void upon sale, transfer, or change of ownership of the vehicle.

8. Entire Agreement

The ceramic coating warranty terms outlined here, together with the signed Warranty Agreement provided at the time of service, constitute the entire warranty agreement between the customer and Extractions Auto Detailing & Ceramic Coatings. No verbal representations, promises, or statements by any employee or representative of Extractions alter or expand the terms of this warranty.