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MOBILE · HAMPTON ROADS, VA

PRIVACY POLICY

Extractions Auto Detailing & Ceramic Coatings LLC Last Updated: August 24, 2026
 

Extractions Auto Detailing & Ceramic Coatings LLC ("Extractions," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website, contact us, or use our services.

By using our website or providing your information to us, you agree to the terms of this Privacy Policy.


1. Information We Collect

  • We may collect the following types of information when you interact with our website, contact form, booking system, or services:

    • Contact Information: Name, phone number, email address

    • Vehicle Information: Year, make, model, and condition of your vehicle

    • Service Information: Details about the services you're interested in, appointment scheduling, and service history

    • Payment Information: Processed securely through our third-party payment processor; we do not store full payment card details on our own systems

    • Communications: Records of messages, texts, emails, or calls exchanged with us

    • Website Usage Data: Information automatically collected when you visit our site, such as IP address, browser type, and pages visited (see Section 6, Cookies)
       

2. How We Use Your Information

  • We use the information we collect to:

    • Respond to inquiries and provide quotes or estimates

    • Schedule, confirm, and manage appointments

    • Send service updates, reminders, and appointment-related communications

    • Process payments for services rendered

    • Improve our website, services, and customer experience

    • Comply with legal obligations


3. SMS / Text Message Communications

  • If you provide your phone number and opt in via the checkbox on our contact form, you agree to receive text messages from Extractions Auto Detailing & Ceramic Coatings LLC related to your inquiry, estimates, appointments, and service updates.

    • Message frequency varies based on your interactions with us.

    • Message and data rates may apply, depending on your mobile carrier and plan.

    • Consent to receive texts is not a condition of purchasing any service.

    • You can opt out at any time by replying STOP to any text message you receive from us.

    • For assistance, reply HELP or contact us directly at (804) 723-1466 or info@extractionsautodetailing.com.

    • We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes.


4. How We Share Your Information

  • We do not sell your personal information. We may share information only in the following limited circumstances:

    • Service Providers: With trusted third parties who help us operate our business (e.g., payment processors, scheduling software, website hosting), who are only permitted to use your information to provide services on our behalf

    • Legal Requirements: If required by law, subpoena, or legal process, or to protect the rights, property, or safety of Extractions, our customers, or others

    • Business Transfers: In connection with a merger, sale, or transfer of business assets, your information may be transferred as part of that transaction


5. Data Retention

  • We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain accurate business and service records, and comply with legal or tax obligations. If you'd like your information deleted sooner, you may contact us using the information in Section 9.


6. Cookies & Website Usage Data

  • Our website may use cookies and similar technologies to improve functionality and understand how visitors use our site. You can control or disable cookies through your browser settings; note that some site features may not function properly if cookies are disabled.


7. Your Privacy Rights

  • Depending on your state of residence, you may have rights regarding your personal information, which can include the right to:

    • Request access to the personal information we hold about you

    • Request correction of inaccurate information

    • Request deletion of your personal information

    • Opt out of marketing communications at any time (see Section 3 for SMS opt-out)

    • To exercise any of these rights, contact us using the information in Section 9.


8. Children's Privacy

  • Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.


9. Contact Us


10. Changes to This Policy

  • We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.

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